Description

The initiative aims to provide more holistic and proactive support to teams, departments, and directorates, moving away from a reactive approach. The Chief People Officer was looking for ways to increase People and Culture’s (P&C) impact and customer service while still working through what the service agreement will look like. But the organisation has formed the right triads made up of a Human Resources Business Partner (BP), a Safety & Wellbeing and an Organisational Development Consultant and have started to think about how they will operate together. Though the initiative was introduced for other purposes, collaboration was an intention and will certainly be met.

Who

The entire People and Culture department are the main stakeholders, and it will evolve to meet customer demands as it’s put into practice but will involve the whole organisation. Whilst yet to launch it has the full support of the Executive team.

How

It will involve the People and Culture Business Partner group meeting regularly (approximately every 2 months) with the department leadership groups in their assigned directorate to problem solve people issues specific to that department or team. This collaborative approach will deliver a much more holistic and robust solution as it considers the problem from three different points of expertise.

Every so often it will be a Directorate leadership meeting to discuss trends and broader issues.

As the initiative is ongoing, it will adapt based on regular feedback from stakeholders.

Outcome

The initiative is expected to significantly increase communication, understanding, trust, and collaboration across all parties, leading to improved consistency in how issues are handled. By leveraging the strengths of each team member and creating a more customer-centric and professional environment, the initiative aims to enhance the overall efficiency and effectiveness of the People and Culture department.